1Eligibility for Refund

We offer refunds for credit purchases under the following conditions:

• The credits cannot be used due to a technical issue on our platform.
• The generated output quality is significantly below the described service standard.
• The refund request is submitted within 7 days of the original purchase date.

2Non-Refundable Situations

Refunds will not be issued in the following cases:

• Credits have been partially or fully consumed.
• The refund request is made more than 7 days after purchase.
• Issues caused by user error, incorrect prompts, or personal preference dissatisfaction.
• Account suspension or termination due to violation of our Terms of Service.

3How to Request a Refund

All refund requests must be submitted via email. Please contact us at the address below and include the following information:

• Your registered account email address
• The PayPal transaction ID or order number
• A brief description of the issue you experienced
• Any relevant screenshots (if applicable)

4Refund Processing

Once your refund is approved, we will process the refund to your original payment method (PayPal). Please allow 3–7 business days for the refund to appear in your account, depending on your payment provider.

5Contact Us

If you have any questions about this Refund Policy, please do not hesitate to contact us.